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Through the introduction of the Women Assist Program we want to empower the women drivers by minimizing the hassles a woman goes through during unforeseen vehicle breakdown incidents.
The service timing for this program can be availed between 8 pm to 5 am only.
We intends to provide special assistance to all woman drivers who are Indian residents at the locations specified herein under.
(The woman drivers availing the services shall be a holding a valid driving license and in possession of the vehicle documents including but not limited to Vehicle Invoice, RC Book, Insurance, PUC and should not be under the influence of alcohol.)
Service is available within city limits of 14 cities.
The cities are mentioned below. The entire service will be handled in association with TVS Auto Assist own patrol team in these 14 locations.
New Delhi, Faridabad, Gurgaon, Mumbai, Navi Mumbai, Thane, Pune, Hyderabad, Bangalore, Chennai, Coimbatore, Madurai, Noida, Ghaziabad
In the event the Vehicle having a breakdown due to rundown of battery, TVS Auto Assist shall support by arranging vehicle technician to jump start the vehicle with appropriate means. TVS Auto Assist will bear the labor cost and conveyance charges.
In the event of the Vehicle has a puncture or tyre burst, TVS Auto Assist shall support in replacing the flat tyre with spare tyre. In case of non-availability of spare tyre, TVS Auto Assist will try to repair the faulty tyre. This service is based on the availability of tyre repair shop near the breakdown location. All the cost related to rendering such service will be borne by end customer.
In the event that a Vehicle is immobilized due to the breakdown or accident and “On-site” preliminary support to make the vehicle roadworthy is not possible, TVS Auto Assist shall arrange and bear the expense for transferring the Vehicle to the nearest authorized TMPVL Dealership or TASC. These services shall be provided using equipment/s deemed most suitable by TVS Auto Assist. Towing will be available for mechanical breakdown, accidents, and key lost cases where repair cannot be done on the spot. For accident cases towing will be activated on the completion of police formalities if any.
Based upon the location, and the nature of breakdown, TVS Auto Assist will use different modes of towing like Flat-bed, Winch & tow truck or temporary towing truck, under lift or car to car (any load carrying four-wheeler). Towing will be provided on any mode basis availability on case to case basis.
In the event Covered Vehicle runs out of fuel. TVS Auto Assist will provide support by arranging up to 5 litres of fuel. The supply of fuel will be based on availability. TVS Auto Assist will bear the labour cost and conveyance charges. This service will not be applicable if the Vehicle is at customer place .This service is based on local availability of fuel. During incorrect fueling, TVS Auto Assist tow the Vehicle to the nearest dealership and towing cost will be borne by the end customer.
In the event of calling in for support, TVS Auto Assist shall understand the basic problem prior to offering solutions. Some minor issues can be supported over the phone.
In the event of an Covered Vehicle is immobilized due to the breakdown or accident and “On-site” preliminary support to make the vehicle roadworthy, is not possible, TVS AUTO ASSIST shall arrange and bear the expense for transferring the Covered Vehicle to the nearest authorized dealership. To help continue with his journey, TVS AUTO ASSIST. Taxi Assistance will be free till for first 50 km, additional charges to be borne by customers within City limits. This will be offered as per warranty coverage program.
TVS Auto Assist will arrange to provide minor first aid to customers at time of injuries.
TVS Auto Assist will provide refreshments (Snacks & Water bottle) to customers at time of breakdown.
During breakdown TVS Auto Assist will complete the formalities to take custody of the vehicle and relieve the customer from location.
Customer is eligible for Accommodation claim up to 5,000/- as per Vehicle Model Warranty SOP. Premium Membership Accommodation will also applicable for the same.
Call Center will follow up with the customer post breakdown (If the vehicle is towed or she is assisted by cab), till the Customer reaches the desired destination safely.
In the event of Vehicle being stuck in a ditch, pit or valley, or in case of underground or rooftop parking, coordination to be done with external agencies where ever possible. Cost will be borne by customer. Any consequential damage during the process will be borne by the customer.
If TVS Auto Assist has to offer additional services which is not covered under “Women Assist” program. The charges to towards the same will be charged to end customer.
It is mandatory to probe the customer for sending SMS to her family as soon as the customer calls on Emergency Breakdown Department.
Call Centre will update the status on breakdown for the immediate family member of the female customer in every 30 minutes through SMS or Call.
It is our endeavour to Reach in time for Mechanical Assistance & Towing Assistance aspire to reach in City Limits in 45 minutes (Mechanical & Custody) & towing (60 mins), subject to traffic and road conditions.
TVS Auto Assist will provide mobile charging facility to customers at the time of breakdown wherever possible . This can be done through power bank available in the vehicle which attends the breakdown. Currently this facility is available with selected vehicles.
Interstate octroi charges and toll charges as well as all other government taxes will be borne by TVSAA.
If TVS Auto Assist has to offer additional services which is not covered under “Women Assist” program. The charges to towards the same will be charged to end customer.
(Interstate octroi charges and toll charges as well as all other government taxes will be borne by TVSAA.)
If you need more information on your vehicle or have a question about the price or want to check your warranty details, please don’t hesitate to contact us.
