Privacy Policy

TMPVL shares or discloses personal data when necessary to provide services or conduct our business operations. If TMPVL intends to transfer your personal data outside, TMPVL shall take steps to ensure that your privacy rights continue to be protected and shall ensure that adequate safeguards are in place. We do not collect any special categories of personal data about you through our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

TMPVL may disclose or share information about you to unaffiliated third-party customers of TMPVL including but not limited to the entities mentioned below for the purpose of providing you products, services and offers of TMPVL, its affiliates or Tata Group companies. For example:-

a) Within TMPVL: Our businesses around the world are supported by a variety of TMPVL teams and functions, and personal data/information will be made available to them if necessary for the provision of services, account administration, sales and marketing, customer and technical support, and business and product development. All of our employees and contractors are required to follow our data protection and security policies when handling personal data.

b) Affiliates: Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.

c) Dealers: Our authorized dealers which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfilment and related purposes.

d) Distributors: Our authorized distributors which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfilment and related purposes.

e) Our business partners: We occasionally collaborate with other organizations to deliver co-branded services, provide content, or to host events, conferences, and seminars. As part of these arrangements, you may be a customer of both TMPVL and our partners, and our partners and we may collect and share information about you. TMPVL will handle personal data in accordance with the Privacy Policy.

f) Our third-party service providers: We collaborate with service providers around the world for any support needed. Personal data may be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us. Further, in case that we entrust the processing of your personal details to the third-party service providers, we select the third-party service providers who can maintain the appropriate or suitable technical and physical safeguards, and control and supervise such third-party service providers. We do not sell or rent your personal details to third parties for marketing purposes. However, for data aggregation purposes we may use your personal data, which may be sold to other parties at our discretion. Any such data aggregation would not contain any of your personal details. We may provide your personal data, such as your first name, last name, email address, phone number, street address, city, state, province region, cookies, and IP address to third-party service providers we hire to provide services to us by emails, internet, etc. These third-party service providers may include but are not limited to: payment processors, all centres, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies. We maintain the appropriate or suitable technical and physical safeguards in relation to the provision of your personal data to such third-party service providers. Whenever you request us the discontinuance of the provision of your personal data to such third-party service providers, we shall discontinue the same. If you want to obtain a copy of such safeguards or discontinuation of provision of your personal details to such third-party service providers, you may send us an email with your request to dpr@tatamotors.com. When we provide your personal data to any third-party service providers or receive personal details from any third-party, we make a record of such provision or receipt. Further, when we receive personal details from any third-party, we shall check the circumstances of obtaining such personal details.

g) Third parties: We will share personal data when we believe it is required, such as:
 

• To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
• In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)
• To protect our rights, users, systems and for providing any services.
  

h) Within Tata Group Companies : We may also share your personal data/information within Tata Group companies to make their products, services and /or applications available to you through various platforms (including Tata Consumer Platform), to assist them in reaching out to you in relation to their programs or campaigns and to process your queries and requests. We ensure that these affiliates and Tata Group companies who handle your information comply with the applicable laws and their own privacy policies. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt-out. We may also disclose or share your personal information to unaffiliated third parties to provide you services and products.

We take steps to ensure that the information we collect is processed according to this Privacy Policy and the requirements of applicable law wherever the data is located. TMPVL has networks, databases, servers, systems, support, and help desks located throughout our offices around the world. We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps so that personal data is processed, secured, and transferred according to applicable law.
 

In some cases such as to provide the product or service you have requested, we may need to disclose or transfer your personal data within TMPVL or to third parties, if required. When we transfer personal data/information to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal data/information protect it.

TMPVL uses appropriate technologies and procedures to protect your personal data. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. For example,
 

• Policies and procedures: TMPVL employs reasonable technological, physical and operational security procedures intended to protect your personal data from loss, misuse, alteration, or unintentional destruction. Our security measures are periodically reviewed and updated in an effort to provide appropriate security for all the data collected about you.
• We place appropriate restrictions on access to your personal data.
• We implement appropriate security measures and controls, including monitoring and physical measures, to store and transfer data securely.
• We conduct privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal data
• We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions.
• We conduct contracts and security reviews on our third-party vendors and providers to protect any personal data with which they are entrusted in accordance with our security policies and procedures.

From time to time, we may use a standard technology called a “cookie”. A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. Currently, websites use cookies to enhance the user’s visit; in general, cookies can securely store a user’s ID and password, personalize home pages, and identify which parts of a site have been visited. It is possible to set your browser to inform you when a cookie is being placed. This way you have the opportunity to decide whether to accept the cookie. By showing how and when our visitors use this website, this information can help us to improve our site on a continual basis. Cookies tell us nothing about you personally, unless you specifically give us additional information. TMPVL does not merge or associate our cookie information with any personally identifiable information obtained by us or from third parties.
 

We may use cookies to: (i) count your number of visits to the website; (ii) accumulate anonymous, aggregate, statistical information on website usage; (iii) providing the appropriate content according to your need or viewing history; and (iv) save your password (only on allowing to do so by you) so you don’t have to re-enter it each time you visit our sites. These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. You can also disable cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all. By modifying your browser preferences, you can accept or reject all cookies, or request a notification when a cookie is set.

We do not provide services directly to children or proactively collect their personal information. Parents or guardians may authorize children to use our website provided they assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child’s access and use of the TMPVL site.
 

If TMPVL learns that personal data of a child has been collected without verifiable parental consent, then TMPVL may take the appropriate steps to delete such information. However, if you discover your child has submitted his/ her data to TMPVL, you may request to have such data deleted from TMPVL’s database by sending an e-mail request. Upon receiving the request, TMPVL shall ensure to delete such information from its database.

We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal data/information.
 

In such cases, we will need you to respond with proof of your identity before you can exercise these rights.
 

• The right to access information : At any point you can contact us to request the information we hold on you as well as why we have that information, who has access to the information and where we obtained the information from. Once we have received your request we will respond within one month. There are no fees or charges for the first request but additional requests for the same data may be subject to an administrative fee. You do not have to provide a reason for requesting access, but you will need to provide some reasonable proof of your identity.
• The right to correct and update the information : If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
• The right to have your information erased : If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request we will confirm whether the data has been deleted or the reason why it cannot be deleted (for example because we need it for our legitimate interests or regulatory purpose(s).
• The right to object to processing: You have the right to request that we stop processing your data. Upon receiving the request, we will contact you and let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights or to bring or defend legal claims.
• The right to data portability: You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.
• The right to withdraw your consent to the processing at any time for any processing of data to which consent was sought. You can withdraw your consent easily by telephone, email or by post.
• The right to object to the processing of personal data where applicable.
• The right to lodge a complaint with the Data Protection Representative.
• You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
• You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

We retain personal data/information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, TMPVL takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.

TMPVL may update the Privacy Policy from time to time. We encourage you to check our website frequently to see the current Privacy Policy so that you may stay informed of how TMPVL is using and protecting your data/information. Whenever a change to this policy is significant, we will place a prominent notice on this website and provide an updated effective date.

Our website has stringent security measures in order to protect your personal data provided to us. We store all such personal information in a secured manner, preventing its loss, misuse, wrongful disclosure, alteration or destruction. The said security measures are periodically updated. However, TMPVL is not liable for breach of security during internet transmission of personal data/information, including any unintended loss, misuse, alteration or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, TMPVL will not be responsible for any loss, damage or misuse of personal data/information, if such loss, damage or misuse is attributable to an event of force majeure or to any reason attributable to you.
 

TMPVL may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or intellectual property rights of TMPVL.

You warrant to TMPVL that you will not use the website for any purpose that is illegal or prohibited by these terms of use. You shall not use this website in any manner which could damage, disable, overburden or impair the website or interfere with any other party's use and enjoyment of this website.You shall not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any data, services obtained from TMPVL website without our prior consent, directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use.

This Privacy Policy shall be governed by the laws of India; and the Courts of Mumbai (India) shall have the exclusive jurisdiction to try any dispute arising thereof.

If you have questions or comments regarding this Privacy Policy, please contact us at: dpr@tatamotors.com